Shipping policy

Shipping Policy

Last updated: 2025-06-01

Our Store LLC / Our Store fulfills apparel and active-style clothing orders to the US and select markets abroad.

Processing time

Orders move through pick, check, and pack within 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email when your order is placed and a shipping notification with tracking when your garments ship.

Delivery time

Carrier delivery estimate: 3-5 business days. Delivery times are estimates only and may vary due to carrier delays, customs, or remote locations.

Packaging

Garments are secured for transit to limit shifting and wear inside the carton.

Shipping costs

Free standard shipping on all orders. No minimum purchase is required.

Customs, duties, and taxes

For international orders, import duties, taxes, and customs fees (if applicable) are the responsibility of the customer unless otherwise stated at checkout.

Lost or delayed packages

For lost freight or long carrier delays, Contact us at support@example.com within 30 days of the ship date.

Contact

Email: support@example.com
Phone: +1 (555) 000-0000
Address: 100 Main Street, Suite 1, New York, NY 10001, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM (US Central Time)